The IT industry needs optimal efficiency in its enterprise, which is not an easy task. Traditional practices are still in use but are not beneficial as they can slow down the process considerably. So, here comes ServiceNow, which has become a complete packed solution for IT Industries.
ServiceNow is software based on the cloud, providing IT services for automating business tasks and their management. It uses Machine Learning technology to automate processes and create workflows.
Azure DevOps supports a collaborative culture and set of processes that bring together developers, project managers, and contributors to develop software. It allows organizations to create and improve products at a faster pace than they can with traditional software development approaches.
In this article, we will discuss, how to use ServiceNow effectively by integrating it with Azure DevOps.
Prerequisites for Integration
- An Azure DevOps organization. Create an organization, if you don’t have one already.
- A non-developer instance of ServiceNow.
Configure the ServiceNow instance
- Install the Azure Pipelines extension on your ServiceNow instance. You’ll need Hi credentials to complete the installation. See Buying Overview for more details on installing apps from the ServiceNow store.
- Create a new user in ServiceNow and grant it the following role: